Unauthorized access to Hims & Hers Zendesk support tickets by ShinyHunters via compromised Okta SSO
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· First: 03.04.2026 20:41
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Unauthorized access to Hims & Hers Health’s Zendesk customer service platform led to the exfiltration of support tickets between February 4 and February 7, 2026, exposing personal information of individuals who interacted with the company’s telehealth services. The incident was attributed to the ShinyHunters extortion gang, which leveraged a compromised Okta SSO account to gain access to Zendesk. No medical records or communications were compromised. The company disclosed the incident on April 3, 2026, and is offering 12 months of free credit monitoring to affected individuals.