U.K. Housing Ombudsman Service case management system outage
Service Disruption
Updated: 13.10.2026 21:19
· First: 13.10.2026 21:19
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The U.K. Housing Ombudsman Service is dealing with a case management system outage after a third-party IT security incident, preventing social housing residents from filing new complaints. The service says the incident has been contained and is working to restore systems as quickly as possible. It is also offering phone and email channels while recovery continues.