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Multistage social engineering attacks targeting help desk teams

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📰 1 unique sources, 1 articles

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Threat actors are executing multistage, high-touch social engineering campaigns targeting help desk teams. These attacks exploit human instincts and familiarity to bypass traditional perimeter controls and gain network access. The primary goal is to manipulate help desk personnel into resetting passwords or overriding multifactor authentication (MFA) for privileged accounts. The FBI has issued alerts about groups like Scattered Spider, highlighting the increasing prevalence of these attacks. Organizations must rethink their help desk operations, including request validation processes and the culture that shapes real-time decisions. Training alone is insufficient; organizations need to implement robust protocols and foster a security-first culture.

Timeline

  1. 21.08.2025 17:00 📰 1 articles · ⏱ 26d ago

    FBI alerts on Scattered Spider's social engineering tactics

    The FBI has issued alerts about the group Scattered Spider, which is known for executing multistage, high-touch social engineering campaigns targeting help desk teams. These attacks exploit human instincts and familiarity to bypass traditional perimeter controls and gain network access. The primary goal is to manipulate help desk personnel into resetting passwords or overriding multifactor authentication (MFA) for privileged accounts.

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Information Snippets

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