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Amazon to pay $2.5 billion in Prime memberships dark patterns lawsuit settlement

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1 unique sources, 1 articles

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Amazon will pay $2.5 billion to settle claims by the U.S. Federal Trade Commission (FTC) that it used dark patterns to trick millions of users into enrolling in its Prime program and made it difficult to cancel subscriptions. The settlement includes a $1 billion civil penalty and $1.5 billion in refunds to approximately 35 million consumers. The FTC alleged that Amazon manipulated users into signing up for Prime subscriptions without their knowledge, violating both the FTC Act and the Restore Online Shoppers' Confidence Act. The FTC's lawsuit, filed in June 2023, detailed how Amazon used deceptive practices during the checkout and subscription cancellation processes. Amazon's internal documents revealed that executives and employees were aware of these issues, describing the enrollment and cancellation processes as 'shady' and an 'unspoken cancer.'

Timeline

  1. 25.09.2025 19:21 1 articles · 12h ago

    Amazon to pay $2.5 billion in Prime memberships dark patterns lawsuit settlement

    Amazon will pay $2.5 billion to settle claims by the FTC that it used dark patterns to trick millions of users into enrolling in its Prime program and made it difficult to cancel subscriptions. The settlement includes a $1 billion civil penalty and $1.5 billion in refunds to approximately 35 million consumers. The FTC's lawsuit, filed in June 2023, detailed how Amazon used deceptive practices during the checkout and subscription cancellation processes. Internal documents revealed that executives and employees were aware of these issues, describing the enrollment and cancellation processes as 'shady' and an 'unspoken cancer.'

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