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EU probes SAP for anti-competitive ERP support practices

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1 unique sources, 1 articles

Summary

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The European Commission is investigating SAP for potential anti-competitive practices in aftermarket services for its on-premise ERP software. The investigation follows years of claims that SAP abuses its dominant market position in maintenance and support services. The probe focuses on four practices: requiring customers to buy the same type of support for all SAP on-premises ERP software, blocking termination of support for unused licenses, extending the initial license term during which termination of support is not possible, and charging reinstatement fees equal to what customers would have paid if they had never left SAP. If proven true, these practices could restrict competition from third-party ERP support providers and impose unfair trading conditions on SAP customers.

Timeline

  1. 28.09.2025 17:23 1 articles · 1d ago

    European Commission launches investigation into SAP's ERP support practices

    The European Commission is investigating SAP for potential anti-competitive practices in aftermarket services for its on-premise ERP software. The probe focuses on four practices that could restrict competition from third-party ERP support providers and impose unfair trading conditions on SAP customers. SAP has acknowledged the proceedings and argues compliance with industry standards and regulations.

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Information Snippets

  • The European Commission is investigating SAP for potential anti-competitive practices in aftermarket services for its on-premise ERP software.

    First reported: 28.09.2025 17:23
    1 source, 1 article
    Show sources
  • The investigation follows years of claims that SAP abuses its dominant market position in maintenance and support services.

    First reported: 28.09.2025 17:23
    1 source, 1 article
    Show sources
  • The probe focuses on four practices: requiring customers to buy the same type of support for all SAP on-premises ERP software, blocking termination of support for unused licenses, extending the initial license term during which termination of support is not possible, and charging reinstatement fees equal to what customers would have paid if they had never left SAP.

    First reported: 28.09.2025 17:23
    1 source, 1 article
    Show sources
  • SAP is one of the world's largest enterprise software companies, with over 109,000 employees and an annual global revenue of €34.18 billion.

    First reported: 28.09.2025 17:23
    1 source, 1 article
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  • SAP specializes in Enterprise Resource Planning (ERP) solutions, which integrate finance, HR, logistics, and supply chain.

    First reported: 28.09.2025 17:23
    1 source, 1 article
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  • The European Commission is concerned that SAP may have restricted competition from third-party providers of maintenance and support services for SAP's on-premises ERP software in the EEA.

    First reported: 28.09.2025 17:23
    1 source, 1 article
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  • The Commission is also concerned that SAP's practices may constitute exploitative conduct vis-à-vis SAP's customers, potentially qualifying as unfair trading conditions.

    First reported: 28.09.2025 17:23
    1 source, 1 article
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  • SAP has acknowledged the proceedings and argues that it follows industry-standard policies that are fully compliant with applicable competition regulations.

    First reported: 28.09.2025 17:23
    1 source, 1 article
    Show sources