Instacart to refund $60M for deceptive subscription practices
Summary
Hide ▲
Show ▼
Instacart will refund $60 million to settle FTC claims of deceptive advertising and unlawful subscription enrollments. The FTC alleged Instacart misled customers with false advertising, failed to provide advertised refunds, and charged hidden fees. The company also allegedly enrolled users in paid subscriptions without proper disclosure. Under the settlement, Instacart must stop deceptive practices and refund affected users. The FTC is monitoring online delivery services for transparent pricing and delivery terms.
Timeline
-
19.12.2025 11:19 1 articles · 8h ago
FTC settles with Instacart over deceptive subscription practices
The FTC filed a complaint against Instacart for deceptive advertising and unlawful subscription enrollments. The settlement requires Instacart to refund $60 million to affected users and stop deceptive practices. Instacart is still under investigation for its pricing practices.
Show sources
- FTC: Instacart to refund $60M over deceptive subscription tactics — www.bleepingcomputer.com — 19.12.2025 11:19
Information Snippets
-
Instacart partners with over 1,800 retailers and serves millions of customers across North America.
First reported: 19.12.2025 11:191 source, 1 articleShow sources
- FTC: Instacart to refund $60M over deceptive subscription tactics — www.bleepingcomputer.com — 19.12.2025 11:19
-
The FTC claimed Instacart misled customers with false advertising and failed to provide advertised refunds.
First reported: 19.12.2025 11:191 source, 1 articleShow sources
- FTC: Instacart to refund $60M over deceptive subscription tactics — www.bleepingcomputer.com — 19.12.2025 11:19
-
Instacart allegedly charged mandatory service fees up to 15% while advertising 'free delivery'.
First reported: 19.12.2025 11:191 source, 1 articleShow sources
- FTC: Instacart to refund $60M over deceptive subscription tactics — www.bleepingcomputer.com — 19.12.2025 11:19
-
The FTC alleged Instacart's '100% satisfaction guarantee' often resulted in small credits instead of full refunds.
First reported: 19.12.2025 11:191 source, 1 articleShow sources
- FTC: Instacart to refund $60M over deceptive subscription tactics — www.bleepingcomputer.com — 19.12.2025 11:19
-
Instacart's free-trial enrollment process allegedly failed to disclose automatic charges at the end of the trial.
First reported: 19.12.2025 11:191 source, 1 articleShow sources
- FTC: Instacart to refund $60M over deceptive subscription tactics — www.bleepingcomputer.com — 19.12.2025 11:19
-
Under the settlement, Instacart must stop deceptive practices and refund affected users.
First reported: 19.12.2025 11:191 source, 1 articleShow sources
- FTC: Instacart to refund $60M over deceptive subscription tactics — www.bleepingcomputer.com — 19.12.2025 11:19
-
Instacart is still under investigation for its pricing practices, including charging different prices for the same products.
First reported: 19.12.2025 11:191 source, 1 articleShow sources
- FTC: Instacart to refund $60M over deceptive subscription tactics — www.bleepingcomputer.com — 19.12.2025 11:19
-
Instacart denies setting online item prices based on personal information or controlling base prices on its platform.
First reported: 19.12.2025 11:191 source, 1 articleShow sources
- FTC: Instacart to refund $60M over deceptive subscription tactics — www.bleepingcomputer.com — 19.12.2025 11:19