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Verizon Wireless Outage Disrupts Cellular Service Nationwide

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1 unique sources, 3 articles

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Verizon Wireless experienced a nationwide outage on January 14, 2026, caused by a software issue. The outage began around 12 PM ET, causing phones to enter SOS mode and lose cellular service. Affected users could only make emergency calls, and attempts to contact them resulted in an 'unavailable' message. New York City Emergency Management warned that some Verizon customers may be unable to reach 911 during the outage. Verizon has apologized and announced a $20 account credit for impacted customers, which has now been issued via text messages with redemption instructions.

Timeline

  1. 14.01.2026 20:27 3 articles · 2d ago

    Verizon Wireless Outage Disrupts Service Nationwide

    Verizon Wireless experienced a widespread outage starting around 12 PM ET, causing phones to enter SOS mode and lose cellular service. The outage impacted customers across the US, with no specific region being targeted. Affected users could only make emergency calls, and attempts to contact them resulted in an 'unavailable' message. Verizon confirmed the outage was caused by a software issue and there is no indication of a cybersecurity incident. New York City Emergency Management warned that some Verizon customers may be unable to reach 911 during the outage. Verizon apologized and announced a $20 account credit for impacted customers, which has now been issued via text messages with redemption instructions.

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