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Discord hit by network compromise

Incident
First reported
Last updated
Happening score
H score 24
2 unique sources, 4 articles

Summary

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Discord confirmed a third-party customer service system compromise that gave an unauthorized party limited access to support infrastructure used by the company. The incident affected Discord's customer support and Trust and Safety environment and prompted isolation, investigation, and remediation. It matters because the access touched a core service workflow and was tied to an extortion demand.

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Timeline

  1. 04.10.2025 14:16 1 articles · 7mo ago

    Discord customer support compromise and data theft

    Victim Impact Update

    On 2025-09-20, an unauthorized party gained limited access to a third-party customer service system used by Discord and stole partial payment information and personally identifying data associated with a limited number of Discord users who had interacted with customer support and Trust and Safety teams.

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  2. 04.10.2025 14:16 4 articles · 7mo ago

    Discord public disclosure and remediation response

    Initial Disclosure

    On 2025-10-04, Discord publicly disclosed the compromise and said it revoked the customer support provider’s access to its ticketing system, launched an internal investigation, engaged a leading computer forensics firm to support investigation and remediation efforts, and engaged law enforcement after the attackers demanded a ransom for not leaking the stolen information.

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