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Capita hit by ransomware attack

Incident
First reported
Last updated
Happening score
H score 7
2 unique sources, 2 articles

Summary

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Capita suffered a 2023 ransomware intrusion after an employee device infection let the attacker move laterally, lock out staff, and steal sensitive data. The breach mattered because the compromise escalated from an initial malware download into network-wide impact and affected nearly seven million people.

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Timeline

  1. 15.10.2025 12:00 2 articles · 7mo ago

    Ransomware deployed on Capita network

    Victim Impact Update

    On March 31 2023, ransomware was deployed on Capita's network and the threat actor changed all user passwords, locking employees out.

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  2. 15.10.2025 12:00 2 articles · 7mo ago

    Capita will not appeal ICO penalty

    Legal Policy Action Update

    Capita will not appeal a £14m ICO penalty for security failings tied to a 2023 data breach that affected nearly seven million people, after the regulator said it had initially intended to fine the outsourcing company £45m and later reduced the penalty after post-attack improvements, support for affected individuals, and engagement with the NCSC and other regulators.

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