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Microsoft 365 desktop app download disruption

Service Disruption
First reported
Last updated
Happening score
H score 13
1 unique sources, 1 articles

Summary

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Microsoft is resolving a service disruption that is blocking Microsoft 365 desktop app downloads from the Microsoft 365 homepage, leaving affected users unable to install Office. The issue has been present since November 2, 2025 and is tied to a recent service update that broke the license check process. Microsoft says it has a fix under testing and plans to share an estimated deployment timeline in its next update.

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Timeline

  1. 04.12.2025 15:18 1 articles · 5mo ago

    Microsoft 365 desktop app downloads fail after a service update

    Victim Impact Update

    A recent service update introduces a code issue in the license check process, leaving affected users unable to download Microsoft 365 desktop apps from the Microsoft 365 homepage.

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  2. 04.12.2025 15:18 2 articles · 5mo ago

    Microsoft acknowledges the Microsoft 365 download issue and tests a fix

    Initial Disclosure

    Microsoft says it is investigating the Microsoft 365 desktop app download issue, has developed and is now testing a fix, and expects to provide another update on progress later the same day.

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