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Microsoft Outlook for iOS crash or freeze on iPad after coding error

Service Disruption
First reported
Last updated
Happening score
H score 25
1 unique sources, 1 articles

Summary

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A coding error is causing Microsoft Outlook for iOS to crash or freeze on iPad devices, disrupting access for users of version 5.2602.0 and forcing a temporary workaround. Microsoft says affected users can start the app in Airplane Mode to bypass the failure while mitigation is prepared. The company says a fix is already developed, but the updated build may take up to 24 hours to reach the App Store. Microsoft has also flagged the issue in the Microsoft 365 admin center, indicating noticeable user impact.

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Timeline

  1. 23.01.2026 15:34 2 articles · 4mo ago

    Outlook for iOS crash or freeze on iPad

    Initial Disclosure

    Microsoft confirmed that Outlook mobile may crash or freeze when launched on iPad devices because the latest Outlook for iOS update contains a code error related to a tab-refresh change for feature flags. The issue affects Outlook for iOS version 5.2602.0, users can bypass it by starting Outlook in Airplane Mode and then restoring Wi-Fi or cellular data, and Microsoft says a fix has already been developed but may take up to 24 hours to reach the App Store. Microsoft also flagged the problem as an incident in Microsoft 365 admin center.

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