AI-enabled fraud spikes across contact centers, healthcare, and retail
Target Trend
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AI-enabled fraud surged across voice and virtual meeting channels in 2025, increasing the risk of account takeover and fraudulent payments for enterprise targets. The shift is being driven by synthetic voices, voice bots, and AI-generated interactions that are cheaper, faster, and harder to detect than traditional fraud. Attackers are first probing IVR systems for workflow details, then reusing that reconnaissance to make social engineering more effective. The trend is especially visible in healthcare and retail, where bot-driven abuse is producing material losses.
Timeline
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05.02.2026 12:05 2 articles · 3mo ago
Pindrop publishes 2025 AI fraud spike report
Initial DisclosurePindrop publishes Inside the 2025 AI Fraud Spike, a report based on data collected between January and December 2025 that says AI-enabled fraud rose 1210% and describes attackers using voice bots, deepfakes, and AI-generated interactions across contact centers and virtual meetings. The report says fraudsters first probe enterprise and call center Interactive Voice Response (IVR) systems for reconnaissance before returning with learned workflows, and it highlights healthcare and retail as especially exposed.
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- AI-Enabled Voice and Virtual Meeting Fraud Surges 1000%+ — www.infosecurity-magazine.com — 05.02.2026 12:05
- AI-Enabled Voice and Virtual Meeting Fraud Surges 1000%+ — www.infosecurity-magazine.com — 05.02.2026 12:05