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Microsoft Windows 365 Office installation disruption

Service Disruption
First reported
Last updated
Happening score
H score 13
1 unique sources, 1 articles

Summary

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The Windows 365 service update has introduced a configuration change that is blocking Office downloads and installs for some customers, disrupting access on cloud PCs. Microsoft says any user trying to install Office on a Windows 365 device may be affected. The issue is tracked as WP1309017 and Microsoft is developing a fix, with the next update planned for Friday.

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Timeline

  1. 13.05.2026 14:53 2 articles · 14d ago

    Windows 365 Office installation issue acknowledged

    Initial Disclosure

    Microsoft says some customers on Windows 365 devices cannot download or install Office after a recent service update introduced a configuration change; the issue is tracked as WP1309017 and was first acknowledged on Tuesday, May 12.

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  2. 13.05.2026 14:53 1 articles · 14d ago

    Microsoft develops fix and advises a manual Office download workaround

    Mitigation Patch Update

    Microsoft says it is developing a fix for the Windows 365 Office installation issue, plans to deploy it to the affected environment, says validation and deployment will take time, and advises affected users to manually download Office from the Microsoft 365 page until the problem is resolved.

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