Dell SupportAssist Remediation service update causing Windows BSODs
Service Disruption
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Dell's SupportAssist Remediation service is causing blue-screen crashes on some Windows 10 and Windows 11 Dell PCs, leaving affected devices in random reboot loops. Dell confirmed on Wednesday that version 5.5.16.0 can trigger 0xEF_DellSupportAss_BUGCHECK_CRITICAL_PROCESS errors after user reports started Friday. Users are being told to disable the service or uninstall it to stop the crashes, though that may remove Dell OS SupportAssist Recovery repair points.
Timeline
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14.05.2026 13:03 1 articles · 13d ago
Dell Windows PCs begin showing random reboots and BSODs
Victim Impact UpdateDell customers using SupportAssist on Windows 10 and Windows 11 PCs reported random reboots and blue-screen crashes beginning Friday, with affected devices looping through failures and interrupting normal use.
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- Dell confirms its SupportAssist software causes Windows BSOD crashes — www.bleepingcomputer.com — 14.05.2026 13:03
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14.05.2026 13:03 2 articles · 13d ago
Dell identifies SupportAssist Remediation version 5.5.16.0 as the BSOD trigger
Technical Analysis UpdateDell told affected customers that version 5.5.16.0 of the Dell SupportAssist Remediation service or Alienware SupportAssist Remediation service can trigger 0xEF_DellSupportAss_BUGCHECK_CRITICAL_PROCESS errors on Windows systems, and advised disabling the service or fully uninstalling the SA app while Dell Engineering works toward a resolution.
Show sources
- Dell confirms its SupportAssist software causes Windows BSOD crashes — www.bleepingcomputer.com — 14.05.2026 13:03
- Dell confirms its SupportAssist software causes Windows BSOD crashes — www.bleepingcomputer.com — 14.05.2026 13:03