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Verizon nationwide wireless outage caused by software issue

Service Disruption
First reported
Last updated
Happening score
H score 25
1 unique sources, 1 articles

Summary

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Verizon's nationwide wireless outage disrupted cellular service across the United States, leaving some customers in SOS mode and briefly unable to reach 911. Verizon said the outage was caused by a software issue and that there was no indication of a cybersecurity incident. The service was resolved at 10:20 PM ET after engineers worked to restore connectivity.

Related Happenings

Verizon nationwide wireless outage and $20 credit response

Service Disruption
First: 16.01.2026 18:19 Last: 16.01.2026 18:19 Sources 1

About this happening: Verizon is issuing **$20 account credits** after a **nationwide wireless outage** left customers across the **United States** unable to make voice calls or use data. The disruptio...

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Verizon Wireless US cellular outage leaves phones in SOS mode

Service Disruption
First: 14.01.2026 20:27 Last: 14.01.2026 20:27 Sources 1

About this happening: **Verizon Wireless** is dealing with a **massive US cellular outage** that has left some customers’ phones in **SOS mode** with **no cellular service**. Reports began around **12...

Open Happening

Timeline

  1. 15.01.2026 22:13 1 articles · 4mo ago

    Verizon Wireless outage begins nationwide

    Victim Impact Update

    Verizon Wireless customers across the United States began losing cellular service around 12 PM ET on January 14, 2026, and many phones were stuck in SOS mode. New York City Emergency Management warned that some Verizon Wireless customers might be unable to reach 911, and customer reports indicated the disruption was nationwide rather than confined to one region.

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  2. 15.01.2026 22:13 2 articles · 4mo ago

    Verizon attributes outage to software issue and restores service

    Initial Disclosure

    Verizon said the nationwide wireless outage was caused by a software issue and stated that there was no indication of a cybersecurity incident. The company said engineers were working to identify and resolve the problem, later announced that service had been restored at 10:20 PM ET, advised customers to restart their devices, and said impacted customers would receive a $20 account credit through the myVerizon app.

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